Clinics
FAQs for healthcare professionals using Anima
129 articles
- How to download the Anima desktop program
- How to invite your colleagues to Anima
- How to link your Smartcard to your Anima account
- How to reset a forgotten password
- Personal Settings
- I need more help using Anima
- How to activate EMIS Partner API on your Anima desktop application
- How to create and use teams in Anima
- How to connect Anima to your EHR (SystmOne and EMIS)
- How to edit the permissions role of a user
- Routine Only Mode
- 'Contacting patients' in Anima
- How to bulk message multiple patients
- How to contact patients via SMS and email
- How to import patient's contact details from your EHR
- How to manually enter a patient's contact details
- How to search your EHR for a patient's contact details using their name
- How to search your EHR for a patient's contact details using their NHS number
- How to send a message inviting a patient to submit an Anima request
- How to send attachments to patients
- How to send your own custom messages to patients
- How to send an appointment invite to your patient
- Assigned Conversations
- My dashboard
- How to assign a patient request to a team or user
- Special Allocation Scheme Flag
- How to delete a patient request
- How do I close old open requests without notifying patients?
- Can the practice be notified when a patient is signposted to A&E / 999?
- Setting up auto-assignment for requests in Anima
- Activating Appointments API (EMIS)
- Activating Appointments API
- Why do some things go into schedule jobs where others say to record straight away?
- Generating a MED3 Fit Note
- What gets saved to record in the summary?
- Ingestion: MESH integration setup: EMIS practices
- Ingestion: MESH integration setup: SystmOne practices
- Ingestion: Supported File Types
- Ingestion: How to scan physical documents into Anima (In-App Scanner)
- Ingestion: How to set up local folder document ingestion
- Ingestion: Configuring a Microsoft Teams folder for Anima Documents syncing
- Ingestion: How to upload individual documents from a SystmOne backlog
- Ingestion: Why do some documents come into my 'Uploaded' tab, and some in my 'Queued'/'Processed' tab?
- Ingestion: How to connect NHS Mail to Anima Documents
- Ingestion: How to manually forward emails into Anima
- Ingestion: Why aren’t emails I’m forwarding showing up in Anima documents?
- Coding: How do I know what is a QOF code?
- Coding: How to add and remove read codes to a document
- Coding: How to add a date to a read code
- Coding: How to add notes to a read code on a document
- Coding: How to add new and existing problem codes to a document
- Documents: What are Custom Fields and how to use them
- Letter Types: How to add additional letter type options: SystmOne (TPP)
- How to annotate, highlight and redact a document
- How to archive a document
- How to assign a document to another team member
- How to convert read codes to problem codes
- Document Task Creation within Anima
- How to identify where a read code came from
- How to manually upload a document into Anima
- How to merge two or more documents
- How to remove a problem code from a document
- How to remove a read code from a document
- How to rename a document
- How to rotate a document
- How to split a document
- Why does 'Link to original in Anima' show up in my EHR for documents saved to record?
- What happens to the QOF register if I add a QOF code to a document?
- Importing documents that automatically arrive in EMIS/SystmOne (MESH)
- Can I recover archived documents?
- Getting a document link
- Executing Documents from 'Queued to Save'
- Custom Letter Types
- Setting Up Document Routing Workflows
- How to Add Notes to Document Assignments
- How Anima handles large documents (and what to do if one won’t attach)
- Document Task Management within Anima
- High impact code warnings
- Advanced Utilisation of Anima Document Processing
- Anima MESH activated and documents still arriving in EMIS Web
- Rejecting MESH Documents in Anima
- How to solve the error: "SystmOne Not Currently Open"
- How to solve the error: "The profile you are trying to access is inactive. Please ask your practice administrator to activate it"
- How to troubleshoot Smartcard login issues
- How to resolve common errors around attachment folder configuration
- How to check and update the version of your Anima application
- How to solve the error: "Unable to find GP Connect endpoint. Please check your HSCN connection is active"
- How to solve the error: "Error generating EMIS payload"
- Why Am I Only Seeing One Role for a Staff Member in Task Assignment/ why is a role missing?
- Troubleshooting: Appointment slots not showing correctly in Anima (EMIS)
- Troubleshooting: Appointment slots not showing correctly in Anima (SystmOne (TPP))
- Understanding SMS Delivery Failures in Anima