Triage
Help articles for the triage product
41 articles
Special Allocation Scheme Flag
Why Am I Only Seeing One Role for a Staff Member in Task Assignment/ why is a role missing?
Contacting patients in Anima
How to bulk message multiple patients
How to contact patients via SMS and email
How to import patient's contact details from your EHR
How to manually enter a patient's contact details
How to search your EHR for a patient's contact details using their name
How to search your EHR for a patient's contact details using their NHS number
How to send a message inviting a patient to submit an Anima request
How to send attachments to patients
How to send your own custom messages to patients
Do requests red/amber/green RAG score change over time?
Get started with the Anima toolbar
How to copy and paste the notes for a patient's request if you can't connect to your EHR
How to review tasks related to a patient request that has been signed off
Why can't I sign off a request?
Managing patient requests
Anima DNS, ports, protocols to whitelist
How can I see a audit log of changes made in Anima?
How to launch Anima with patients
How to select opening days & hours
How to set up GP Connect-bookable appointments: EMIS
How to set up GP Connect-bookable appointments: SystmOne (TPP)
Setting up Anima with your EHR: SystmOne (TPP)
How to set up GPAD triage appointments: EMIS
How to set up GPAD triage appointments: SystmOne (TPP)
Setting up an Anima account for your SPINE registered test patient
Setting up Anima with your EHR: EMIS
Anima Triage SOP for Admin Staff
For staff: Creating an Anima account for a dependent
How can I pause new Anima requests and what do patients see?
How do I add patient FAQs & signpost links to the Anima patient dashboard?
How to submit a request on behalf of a patient? (proxy request)
How to verify patients manually
Converting a dependant account into an individual account
Resetting/Deleting a Patient Account
Creating Care Home Accounts
How to activate a user
Why Am I Only Seeing One Role for a Staff Member in Task Assignment/ why is a role missing?
How to Deactivate a User Account