There are lots of places you can go if you need help or assistance using Anima. Keep reading to find out how you can get help from the Anima team:
It's best to use the 'Support' button, shown on every screen in Anima. This will start a live chat with us and will be the best avenue to receive timely responses. Alternatively, you can reach out to Anima's support team over email: [email protected]
Please note we leverage Maia, an AI support agent designed to provide near-instant responses. Maia leverages a wealth of knowledge including our existing help articles. While Maia is there to provide fast responses to hopefully resolve your queries, you can continue to message to have your query escalated to our Support team.
Escalating requests to your Account / Customer Success Manager is also available, but please note that they have less availability for instant replies.