Overview
If a document won’t attach when saving to the patient record, it’s not due to file size.
Anima automatically compresses documents, so large or high-resolution files are not an issue.
What causes this issue?
In rare cases, a document may contain too much clinical information for Anima to safely summarise.
When this happens:
The document will still appear in Anima
You’ll see a red warning flag
The document won’t be processed or attached automatically
💡 This is very uncommon and usually only happens with very large or complex documents (e.g. very long medical reports).
What are my options?
Option 1: Split the document
Break the document into smaller sections
Upload and process each part separately
Option 2: Process outside Anima
Download the document
Upload it directly into your clinical system
Option 3: Save without attaching
Untick “Attach document” (bottom right when saving)
Save the record in Anima
Download the document file
Manually upload it to the patient record
Will I get an alert if this happens?
Email alerts are only triggered if the document cannot be opened at all (for example, if it is encrypted).
If a document exceeds the clinical information threshold:
It will still appear in Anima
You’ll see a warning flag instead
You can choose how to handle it