If Andi has stopped answering calls and is forwarding them all to your reception team, this is usually caused by one of two limits being reached. Check both of the following.
1. Daily call limit
Andi has a daily limit on the number of calls it can handle. Once that limit is reached, it will stop taking calls and forward them to reception instead.
To check this: Go to Settings → Organisation settings → Call settings.
2. Practice request limit
Andi's call handling can also be affected by your practice's overall request limit — even though this may seem unrelated to calls. If your practice has reached its daily request limit, Andi will be unable to raise any further requests and will forward calls to reception as a result.
To check this: Go to Settings → Organisation settings → Requests intake.
Why this happens
Andi's call limit and your practice's request limit are separate settings, but they interact: reaching your request limit can stop Andi taking calls, even if you haven't reached your call limit specifically. If you want Andi to keep handling calls independently of your online request volume, both limits are worth reviewing together.