Anima now opens in a new, faster shell built around a redesigned sidebar and sign-in screen. The sidebar groups your work into queues (Medical, Admin, Repeat Prescriptions) with live open-request counts, remembers whether you prefer it expanded or collapsed to an icon rail, and puts Settings, Help and the practice switcher within one click. The sign-in screen supports password, multi-factor and NHS CIS2 sign-in, and keeps you signed in through short network blips rather than returning you to the login page. Pages that haven't moved to the new design yet still open inside the new shell, so you keep one window, one sidebar and one session throughout.

Insights is Anima's new AI data analytics layer, available from the sidebar. It gives you a live and historical picture of demand and capacity at your practice - what's open right now and how old it is, what's waiting on patients, which team each request sits with, demand by hour and day, same-day and next-day action rates, response times, medical versus admin split, submission methods, appointment outcomes and booking-link use. Boards can be customised from a library of report blocks, every card shows how its figure was grounded, and you can drill into any report by condition, team, priority or time period. Multi-site organisations and ICBs can also access Insights through a standalone portal with the same reports and access controls.

Practices can now build and publish their own questionnaires from Organisation Settings → Requests → Questionnaires. Give it a name and request type, then add single-choice, multiple-choice, free-text, number (with an optional allowed range) or date questions, with single-choice answers able to skip ahead or finish the questionnaire early. Save as a draft while you work, then publish when ready - publishing fixes a version, so a patient part-way through never sees a half-edited questionnaire. Duplicate, delete or copy a patient link for any questionnaire from the list. Published questionnaires appear labelled "(Custom)" wherever you send one to a patient - Toolbar → Send message, Document Processing → Send follow-up and Scribe → Follow-up - and responses come back as normal requests with a Questionnaire answers section.

The patient side panel now shows a patient's NHS flags alongside their other details: reasonable adjustments, Child Protection Information Sharing (CP-IS) and FGM safeguarding flags. The section is read-only and uses your existing Anima login, so no separate sign-in is needed. It appears for practices with NHS Patient Flags enabled - contact Anima support to switch it on.

You can now restore the classic "Ideas, Concerns, Expectations" closing question on your simplified triage questionnaires, instead of the newer generic closing message. This is off by default - turn it on in Organisation Settings → Manage content.

A new organisation setting lets you send shorter sign-off messages that keep only your greeting, your own text and the closing, leaving out the stock review sentence and the generated appointment details. Off by default, under Organisation Settings → Requests → Saving.

You can now disable individual request types for Andi (phone requests) without also disabling them online. The new "Disable requests for Andi" block sits under the online one in Organisation Settings → Manage content, and each list is saved separately.

Document workflows in Settings → Document Processing can now be reordered by dragging them into place, instead of moving them one position at a time with the up/down arrows.

Every report and data export in Organisation Settings now generates in the background. You can leave the page or refresh, then come back and download the finished file. Each report shows whether it's processing, ready or failed, and data exports now live in the export modal.

Scribe now transcribes your recording in short segments while you're still talking. When you stop, the transcript opens straight away and fills in as each segment completes, taking you to your notes as soon as they're ready. Recordings where no speech was detected now end cleanly with a clear message rather than a processing error.

Call recordings now show a "processing" indicator for the first few minutes after a call instead of looking broken, and a clear message appears if a recording fails to load.

Andi now asks extra confirmation questions before matching a caller to a patient record, reducing the risk of matching the wrong patient, and captures a caller's surname letter-by-letter for better accuracy.

"FY2 Doctor" is now available as a role when inviting colleagues and in user settings, and is treated as a doctor role for titles and sign-off.

We've rebuilt the proxy request experience for staff filing a request for a patient - whether that's a parent phoning about their child, a carer at the front desk or a clinician after a phone call. The new flow lives in the new shell and walks four steps: find the patient, choose the questionnaire, answer it, add contact details. Patient lookup searches Anima, your EHR and PDS at once, and can pick up the patient currently open in EMIS or SystmOne; if Anima has no record of the patient, you can create one on the spot from their EHR details without leaving the flow. The questionnaire step offers your practice's custom questionnaires alongside the standard ones, lets you star favourites, includes the same emergency screening as the patient app, and supports photo uploads. Because the request goes through the same questionnaire engine as the patient app, it's triaged, summarised by Annie and queued exactly like a request the patient submitted themselves. Speak to your account manager for early access.