New Capabilities
Andi now asks better questions, in more languages, and gets to the right clinical pathway faster.
100+ Condition-Specific Questionnaires
Andi previously used a small set of general questionnaires for most calls. Now, every condition gets its own targeted questionnaire — averaging around six questions per questionnaire. Patients answer fewer questions, more relevant questions, and clinicians receive better-structured information. These will be the same questionnaires we’re soon to rollout across online requests and the NHS App, so the patient experience is consistent across all channels.
45+ Languages Supported
Andi can now conduct calls in over 45 languages. If a patient speaks in a supported language, Andi responds in kind. No setup or configuration needed from the practice. If you need a language not on the list, let us know and we can check availability.
Multi-lingual will be opt-out. If you would only like Andi to only take calls in English and not additional languages, please let your Anima contact know over email.
Smarter Conversation
Question Skipping
If a patient has already provided relevant information earlier in the conversation, Andi will now reliably skip those questions rather than asking again. Less repetition, faster calls.
Patient Identification at the Start of the Call
Andi now captures patient details at the beginning of the call rather than towards the end. We’re making this change for a few reasons: customer request, increased gathering of patient details (in case they drop off halfway through) and because our questionnaires can be tailored to the patient profile.
Improved Patient Matching
We’ve made multiple changes to how Andi matches callers to patient records, targeting a significant reduction in unmatched calls. This is an ongoing area of improvement so we do expect to continue to see unmatched results, but we will continue to keep this as an area of improvement.
Reduced Escalation to Reception
Andi will gently encourage patients to continue the conversation before transferring to a human, reducing unnecessary escalations while still giving patients the option if they need it.
How We’re Rolling This Out
This is a significant improvement to both patient and practice experience. We are wanting to make the transition as smooth as possible and rollout has begun across early practices. Teams will have the option to decide on early access or wait for general release in a few weeks. If you’d like early access or to discuss further, please reach out to your Customer Success Representative.