To get the most out of Anima's document processing, many of your documents can be redirected from SystmOne straight into Anima — if the documents are being delivered via MESH.
To do this, you'll need to apply for a new MESH mailbox so Anima can receive documents directly from senders without them going through SystmOne first. This guide walks you through each step, and we'll help you along the way.
Overview
There are three steps to setting up MESH with Anima:
Apply for a new MESH mailbox via NHS England — they'll send you a mailbox ID
Add the MESH credentials to Anima in your organisation settings
Contact your key Trusts to switch the mailbox ID of your practice to the newly created Anima MESH one
Step 1: Apply for a new MESH mailbox
Your practice will likely already have a MESH mailbox linked to SystmOne. To receive documents directly into Anima, you'll need a new one.
Use the online form here: Apply for a MESH mailbox — NHS England Digital
Scroll down to Your organisation and contact information and complete the form using the answers below:
Question | Answer |
Mailbox required | Option 1 — "Live" |
Organisation Type | Option 3 — "GP Practice" |
Organisation Data Service (ODS) code of the organisation that owns the mailbox | Your practice's ODS code |
Organisation contact name | Name of digital lead or practice manager |
Contact telephone number | Practice phone number |
Contact email address | Digital lead or practice manager email |
Is mailbox managed by a 3rd party such as a system supplier on behalf of the mailbox owning organisation? | Yes |
3rd party organisation name | Continuum Health Limited (Anima) |
3rd party Organisation Data Service (ODS) code | R3U6M |
3rd party organisation nominated contact | Engineering Support |
3rd party organisation contact email | |
Is this mailbox for National Events Management Service (NEMS) use? | No |
Type of MESH mailbox you'll be using | Option 1 — "MESH client" |
Workflow groups to associate with your mailbox | Copy and paste the list below. These give a good foundation, but may need adjusting later. |
What type of data will you be sending or receiving via MESH? | GP clinical documents such as discharge summaries, clinic outcome letters, etc. |
A current mailbox ID that sends and receives similar data | Leave blank |
Approximate file sizes | Option 1 — "Less than 50MB" |
Statement on patient identifiable data | Tick the checkbox to confirm you've read the statement |
I'm not a robot | Complete the reCAPTCHA |
Workflow groups to copy and paste:
WORKFLOW_ID
WORKFLOW-ID
DCHRG_XML
DISCH_KET
UNCOD_DMS
UNCOD_DMS_CL
RFL_CDA
RFL_XML
TOC_FHIR_IP_DISCH
TOC_FHIR_MH_DISCH
TOC_FHIR_EC_DISCH
TOC_FHIR_OP_ATTEN
TOC_AE_DMS
TOC_DISCH_DMS
TOC_DISCH_DMS_ACK
TOC_OUTP_ATT_DMS
OOH_ADASTRA
OOH_MESSAGE
OOH_DMS
Once the form is complete, click Send form to submit it. NHS England will email you your new mailbox ID. They will also send the mailbox ID and password to Anima.
Step 2: Add MESH credentials to Anima
Once you have your MESH mailbox ID and password from NHS England:
Log in to Anima
Go to Settings > Organisation Settings > MESH Ingestion
Turn on the toggle for Enable document ingestion from MESH mailbox
Enter your Mailbox ID from the email NHS England sent you - Anima will input the password
Click Save changes
Step 3: Contact Trusts to redirect documents
The final step is to get your core Trusts to switch the MESH ID they use for your practice to the one we've just set up. This should be a routine change for them — they currently have your delivery set to a generic SystmOne ID.
Send the email below to your key contacts at each Trust. The best person to send it to is someone in the Trust's IT or Integrations team, or anyone who can forward it to the right person.
Sample email to send to Trusts
Subject: MESH mailbox ID update request — [PRACTICE NAME] (ODS: [CODE])
Dear Integration Team,
I am the Practice Manager for [PRACTICE] (ODS Code: [CODE]).
We are currently implementing Anima to manage our document processing workflow. To improve our processing, we would like incoming clinical documents to be routed through our new MESH mailbox. This will also reduce the need for sending additional notifications of documents we receive from senders such as yourself.
We are a SystmOne practice, so our current MESH ID is likely reflective of that. We'd like the Mailbox ID to be changed to our new one, which we've received from the NHS.
The request: Please update your interface engine routing rules for our practice (ODS Code [CODE]) so that the MESH Mailbox ID is:
[MAILBOX ID]
Could you please let us know a potential timeline for making this change, or any follow-up questions you might have? If you're not the correct person for this request, please could you forward this to your Digital or Tech leads so we can get the change made as soon as possible.
Thank you for your assistance.
Kind regards,
[Your name]
Need help?
If you get stuck at any point, your Anima Customer Success Manager is here to help. You can also reach out to us at [email protected].