# Anima Help Center

> Help center for Anima

## Clinics

- [Can patients use the Anima app in other languages?](https://help.animahealth.com/en/articles/15692809-can-patients-use-the-anima-app-in-other-languages.md)
- [How to download the Anima desktop program](https://help.animahealth.com/en/articles/10393516-how-to-download-the-anima-desktop-program.md)
- [How to invite your colleagues to Anima](https://help.animahealth.com/en/articles/10393498-how-to-invite-your-colleagues-to-anima.md): How to add users to Anima
- [How to link your Smartcard to your Anima account](https://help.animahealth.com/en/articles/10393464-how-to-link-your-smartcard-to-your-anima-account.md)
- [How to reset a forgotten password](https://help.animahealth.com/en/articles/10393541-how-to-reset-a-forgotten-password.md): Only available for users who have been invited by a team member. If you have not yet been invited by a team member \(who has Admin permissions in Anima\) then this path won't work.
- [Personal Settings](https://help.animahealth.com/en/articles/10393442-personal-settings.md): Every user can update their own settings under Personal settings, including Personal Details, My Availability, and Authentication.
- [I need more help using Anima](https://help.animahealth.com/en/articles/10393551-i-need-more-help-using-anima.md): How to contact Anima Support team and what to expect.
- [How to activate EMIS Partner API on your Anima desktop application](https://help.animahealth.com/en/articles/11468772-how-to-activate-emis-partner-api-on-your-anima-desktop-application.md)
- [How to create and use teams in Anima](https://help.animahealth.com/en/articles/14528267-how-to-create-and-use-teams-in-anima.md): Create teams to assign, route, and manage requests, documents, and tasks
- [How to connect Anima to your EHR \(SystmOne and EMIS\)](https://help.animahealth.com/en/articles/14531260-how-to-connect-anima-to-your-ehr-systmone-and-emis.md)
- [How to edit the permissions role of a user](https://help.animahealth.com/en/articles/14532446-how-to-edit-the-permissions-role-of-a-user.md)
- [Routine Only Mode](https://help.animahealth.com/en/articles/15374073-routine-only-mode.md)
- [How to edit message recipients before sending a one-off message](https://help.animahealth.com/en/articles/16864864-how-to-edit-message-recipients-before-sending-a-one-off-message.md): From release 1.5.18: override a patient's phone number or email for a single message without changing their saved contact record.
- ['Contacting patients' in Anima](https://help.animahealth.com/en/articles/10393478-contacting-patients-in-anima.md): Leverage the contacts patients page as a key messaging space that complements use of the Anima toolbar and other messaging pathways. Users can search for sent messages, send individual or batch mes...
- [How to bulk message multiple patients](https://help.animahealth.com/en/articles/10393593-how-to-bulk-message-multiple-patients.md)
- [How to contact patients via SMS and email](https://help.animahealth.com/en/articles/10393624-how-to-contact-patients-via-sms-and-email.md)
- [How to import patient's contact details from your EHR](https://help.animahealth.com/en/articles/10393414-how-to-import-patient-s-contact-details-from-your-ehr.md)
- [How to manually enter a patient's contact details](https://help.animahealth.com/en/articles/10393565-how-to-manually-enter-a-patient-s-contact-details.md)
- [How to search your EHR for a patient's contact details using their name](https://help.animahealth.com/en/articles/10393435-how-to-search-your-ehr-for-a-patient-s-contact-details-using-their-name.md)
- [How to search your EHR for a patient's contact details using their NHS number](https://help.animahealth.com/en/articles/10393530-how-to-search-your-ehr-for-a-patient-s-contact-details-using-their-nhs-number.md)
- [How to send a message inviting a patient to submit an Anima request](https://help.animahealth.com/en/articles/10393511-how-to-send-a-message-inviting-a-patient-to-submit-an-anima-request.md)
- [How to send attachments to patients](https://help.animahealth.com/en/articles/10393418-how-to-send-attachments-to-patients.md)
- [How to send your own custom messages to patients](https://help.animahealth.com/en/articles/10393599-how-to-send-your-own-custom-messages-to-patients.md)
- [How to send an appointment invite to your patient](https://help.animahealth.com/en/articles/14004319-how-to-send-an-appointment-invite-to-your-patient.md)
- [Assigned Conversations](https://help.animahealth.com/en/articles/15820852-assigned-conversations.md): How to find, view and
- [My dashboard](https://help.animahealth.com/en/articles/10393412-my-dashboard.md)
- [How to assign a patient request to a team or user](https://help.animahealth.com/en/articles/10393470-how-to-assign-a-patient-request-to-a-team-or-user.md): Assigning a patient request in Anima Triage to a team or individual Anima user.
- [Special Allocation Scheme Flag](https://help.animahealth.com/en/articles/13926521-special-allocation-scheme-flag.md): Understanding the SAS \(Subject Access Scheme\) Patient Warning
- [How to delete a patient request](https://help.animahealth.com/en/articles/10393378-how-to-delete-a-patient-request.md)
- [How do I close old open requests without notifying patients?](https://help.animahealth.com/en/articles/14532164-how-do-i-close-old-open-requests-without-notifying-patients.md)
- [Can the practice be notified when a patient is signposted to A&E / 999?](https://help.animahealth.com/en/articles/14532258-can-the-practice-be-notified-when-a-patient-is-signposted-to-a-e-999.md)
- [Setting up auto-assignment for requests in Anima](https://help.animahealth.com/en/articles/14734723-setting-up-auto-assignment-for-requests-in-anima.md)
- [Activating Appointments API \(EMIS\)](https://help.animahealth.com/en/articles/15018305-activating-appointments-api-emis.md): Everything your EMIS practice needs to know about switching to Anima's new Appointments experience — what's changing, how to request the switch, and how to confirm it's working.
- [Activating Appointments API](https://help.animahealth.com/en/articles/15018724-activating-appointments-api.md): Everything your practice needs to know about switching to Anima's new Appointments experience — what's changing, how to request the switch, and how to confirm it's working.
- [Why do some things go into schedule jobs where others say to record straight away?](https://help.animahealth.com/en/articles/15519998-why-do-some-things-go-into-schedule-jobs-where-others-say-to-record-straight-away.md)
- [Generating a MED3 Fit Note](https://help.animahealth.com/en/articles/15944493-generating-a-med3-fit-note.md)
- [What gets saved to record in the summary?](https://help.animahealth.com/en/articles/15944510-what-gets-saved-to-record-in-the-summary.md): This article explains how to control what summary text is written to the patient record when a clinician signs off a request.
- [Transferring a patient to your practice](https://help.animahealth.com/en/articles/16847138-transferring-a-patient-to-your-practice.md): If a patient already has an Anima account but is registered at another GP practice, staff can transfer them to your practice directly from Patient Search.
- [Setting up auto-appointment rules](https://help.animahealth.com/en/articles/16981619-setting-up-auto-appointment-rules.md)
- [Do requests red/amber/greenRAG score change over time?](https://help.animahealth.com/en/articles/10393425-do-requests-red-amber-greenrag-score-change-over-time.md)
- [Get started with the Anima toolbar](https://help.animahealth.com/en/articles/10393632-get-started-with-the-anima-toolbar.md)
- [How to review tasks related to a patient request that has been signed off](https://help.animahealth.com/en/articles/10393496-how-to-review-tasks-related-to-a-patient-request-that-has-been-signed-off.md)
- [Why can't I sign off a request?](https://help.animahealth.com/en/articles/10393614-why-can-t-i-sign-off-a-request.md)
- [Managing patient requests](https://help.animahealth.com/en/articles/10393570-managing-patient-requests.md)
- [How to manage pending requests when a patient has not responded to a message](https://help.animahealth.com/en/articles/14499402-how-to-manage-pending-requests-when-a-patient-has-not-responded-to-a-message.md)
- [Booking Appointments in Anima](https://help.animahealth.com/en/articles/16099577-booking-appointments-in-anima.md): This article covers the three ways to book \(Invite Patient to Book & Book Appointment Now\), how filters and presets keep the right slots going out, and the Organisation Settings that let you ring-f...
- [Anima DNS, ports, protocols to whitelist](https://help.animahealth.com/en/articles/10393584-anima-dns-ports-protocols-to-whitelist.md)
- [How can I see a audit log of changes made in Anima?](https://help.animahealth.com/en/articles/10393462-how-can-i-see-a-audit-log-of-changes-made-in-anima.md)
- [How to launch Anima with patients](https://help.animahealth.com/en/articles/10393596-how-to-launch-anima-with-patients.md)
- [How to select opening days & hours](https://help.animahealth.com/en/articles/10393550-how-to-select-opening-days-hours.md)
- [How to set up GP Connect-bookable appointments: EMIS](https://help.animahealth.com/en/articles/10393561-how-to-set-up-gp-connect-bookable-appointments-emis.md)
- [How to set up GP Connect-bookable appointments: SystmOne \(TPP\)](https://help.animahealth.com/en/articles/10393424-how-to-set-up-gp-connect-bookable-appointments-systmone-tpp.md)
- [Setting up Anima with your EHR: SystmOne \(TPP\)](https://help.animahealth.com/en/articles/10393382-setting-up-anima-with-your-ehr-systmone-tpp.md)
- [How to set up GPAD triage appointments: EMIS](https://help.animahealth.com/en/articles/10393483-how-to-set-up-gpad-triage-appointments-emis.md)
- [How to set up GPAD triage appointments: SystmOne \(TPP\)](https://help.animahealth.com/en/articles/10393554-how-to-set-up-gpad-triage-appointments-systmone-tpp.md)
- [Setting up an Anima account for your SPINE registered test patient](https://help.animahealth.com/en/articles/10393539-setting-up-an-anima-account-for-your-spine-registered-test-patient.md)
- [Setting up Anima with your EHR: EMIS](https://help.animahealth.com/en/articles/10393381-setting-up-anima-with-your-ehr-emis.md)
- [How to Change a Clinician's Name in Anima](https://help.animahealth.com/en/articles/15943790-how-to-change-a-clinician-s-name-in-anima.md): There are two ways to change a clinician's name, depending on whether you're updating your own details or someone else's.
- [Understanding request type controls in Manage content](https://help.animahealth.com/en/articles/16729858-understanding-request-type-controls-in-manage-content.md)
- [Anima Triage SOP for Admin Staff](https://help.animahealth.com/en/articles/10393586-anima-triage-sop-for-admin-staff.md)
- [For staff: Creating an Anima account for a dependent](https://help.animahealth.com/en/articles/10393432-for-staff-creating-an-anima-account-for-a-dependent.md)
- [How can I pause new Anima requests and what do patients see?](https://help.animahealth.com/en/articles/10393387-how-can-i-pause-new-anima-requests-and-what-do-patients-see.md)
- [How do I add patient FAQs & signpost links to the Anima patient dashboard?](https://help.animahealth.com/en/articles/10393517-how-do-i-add-patient-faqs-signpost-links-to-the-anima-patient-dashboard.md)
- [How to submit a request on behalf of a patient? \(proxy request\)](https://help.animahealth.com/en/articles/10393441-how-to-submit-a-request-on-behalf-of-a-patient-proxy-request.md)
- [How to verify patients manually](https://help.animahealth.com/en/articles/10393525-how-to-verify-patients-manually.md)
- [Converting a dependant account into an individual account](https://help.animahealth.com/en/articles/10393497-converting-a-dependant-account-into-an-individual-account.md)
- [Resetting/Deleting a Patient Account](https://help.animahealth.com/en/articles/13616247-resetting-deleting-a-patient-account.md): A guide on how to reset or delete a patient account
- [Creating Care Home Accounts](https://help.animahealth.com/en/articles/13687043-creating-care-home-accounts.md): A way to create care home accounts with all residents as dependents of the care home
- [How to activate or deactivate a user](https://help.animahealth.com/en/articles/13752746-how-to-activate-or-deactivate-a-user.md)
- [Why Am I Only Seeing One Role for a Staff Member in Task Assignment/ why is a role missing?](https://help.animahealth.com/en/articles/13905164-why-am-i-only-seeing-one-role-for-a-staff-member-in-task-assignment-why-is-a-role-missing.md)
- [For Staff: How to Create an Anima Account on Behalf of a Patient](https://help.animahealth.com/en/articles/15932006-for-staff-how-to-create-an-anima-account-on-behalf-of-a-patient.md)
- [Triage: Accountless versus Accounts](https://help.animahealth.com/en/articles/15932219-triage-accountless-versus-accounts.md)
- [Ingestion: Supported File Types](https://help.animahealth.com/en/articles/10393450-ingestion-supported-file-types.md)
- [Ingestion: MESH integration setup: SystmOne practices](https://help.animahealth.com/en/articles/14655138-ingestion-mesh-integration-setup-systmone-practices.md): Step-by-step guide for SystmOne practices to set up MESH integration so documents are routed directly into Anima.
- [Ingestion: MESH integration setup: EMIS practices](https://help.animahealth.com/en/articles/14655202-ingestion-mesh-integration-setup-emis-practices.md): Step-by-step guide for EMIS practices to set up MESH integration so documents are routed directly into Anima.
- [Ingestion: How to scan physical documents into Anima \(In-App Scanner\)](https://help.animahealth.com/en/articles/14524943-ingestion-how-to-scan-physical-documents-into-anima-in-app-scanner.md): Use the built-in scanner in the Anima desktop application to scan paper documents directly into your document processing workflow.
- [Ingestion: How to set up local folder document ingestion](https://help.animahealth.com/en/articles/13751665-ingestion-how-to-set-up-local-folder-document-ingestion.md)
- [Ingestion: Configuring a Microsoft Teams folder for Anima Documents syncing](https://help.animahealth.com/en/articles/11779190-ingestion-configuring-a-microsoft-teams-folder-for-anima-documents-syncing.md)
- [Ingestion: How to upload individual documents from a SystmOne backlog](https://help.animahealth.com/en/articles/10393549-ingestion-how-to-upload-individual-documents-from-a-systmone-backlog.md)
- [Ingestion: Why do some documents come into my 'Uploaded' tab, and some in my 'Queued'/'Processed' tab?](https://help.animahealth.com/en/articles/10393449-ingestion-why-do-some-documents-come-into-my-uploaded-tab-and-some-in-my-queued-processed-tab.md)
- [Ingestion: How to connect NHS Mail to Anima Documents](https://help.animahealth.com/en/articles/14524142-ingestion-how-to-connect-nhs-mail-to-anima-documents.md): Set up your NHS Mail application account to automatically send emails into Anima for document processing.
- [Ingestion: How to manually forward emails into Anima](https://help.animahealth.com/en/articles/10393520-ingestion-how-to-manually-forward-emails-into-anima.md)
- [Ingestion: Why aren’t emails I’m forwarding showing up in Anima documents?](https://help.animahealth.com/en/articles/10393543-ingestion-why-aren-t-emails-i-m-forwarding-showing-up-in-anima-documents.md)
- [Coding: How do I know what is a QOF code?](https://help.animahealth.com/en/articles/10393578-coding-how-do-i-know-what-is-a-qof-code.md)
- [Coding: How to add and remove read codes to a document](https://help.animahealth.com/en/articles/10393532-coding-how-to-add-and-remove-read-codes-to-a-document.md)
- [Coding: How to add a date to a read code](https://help.animahealth.com/en/articles/10393433-coding-how-to-add-a-date-to-a-read-code.md)
- [Coding: How to add notes to a read code on a document](https://help.animahealth.com/en/articles/10393448-coding-how-to-add-notes-to-a-read-code-on-a-document.md)
- [Coding: How to add new and existing problem codes to a document](https://help.animahealth.com/en/articles/10393370-coding-how-to-add-new-and-existing-problem-codes-to-a-document.md)
- [Documents: What are Custom Fields and how to use them](https://help.animahealth.com/en/articles/10393621-documents-what-are-custom-fields-and-how-to-use-them.md)
- [Letter Types: How to add additional letter type options: SystmOne \(TPP\)](https://help.animahealth.com/en/articles/10393394-letter-types-how-to-add-additional-letter-type-options-systmone-tpp.md)
- [How to annotate, highlight and redact a document](https://help.animahealth.com/en/articles/10393436-how-to-annotate-highlight-and-redact-a-document.md)
- [How to archive a document](https://help.animahealth.com/en/articles/10393557-how-to-archive-a-document.md)
- [How to assign a document to another team member](https://help.animahealth.com/en/articles/10393506-how-to-assign-a-document-to-another-team-member.md)
- [How to convert read codes to problem codes](https://help.animahealth.com/en/articles/10393375-how-to-convert-read-codes-to-problem-codes.md)
- [Document Task Creation within Anima](https://help.animahealth.com/en/articles/10393521-document-task-creation-within-anima.md): How to create Tasks within Anima
- [How to identify where a read code came from](https://help.animahealth.com/en/articles/10393428-how-to-identify-where-a-read-code-came-from.md)
- [How to manually upload a document into Anima](https://help.animahealth.com/en/articles/10393620-how-to-manually-upload-a-document-into-anima.md)
- [How to merge two or more documents](https://help.animahealth.com/en/articles/10393571-how-to-merge-two-or-more-documents.md)
- [How to remove a problem code from a document](https://help.animahealth.com/en/articles/10393562-how-to-remove-a-problem-code-from-a-document.md)
- [How to remove a read code from a document](https://help.animahealth.com/en/articles/10393619-how-to-remove-a-read-code-from-a-document.md)
- [How to rename a document](https://help.animahealth.com/en/articles/10393389-how-to-rename-a-document.md)
- [How to rotate a document](https://help.animahealth.com/en/articles/10393522-how-to-rotate-a-document.md)
- [How to split a document](https://help.animahealth.com/en/articles/10393623-how-to-split-a-document.md)
- [Why does 'Link to original in Anima' show up in my EHR for documents saved to record?](https://help.animahealth.com/en/articles/10393612-why-does-link-to-original-in-anima-show-up-in-my-ehr-for-documents-saved-to-record.md)
- [What happens to the QOF register if I add a QOF code to a document?](https://help.animahealth.com/en/articles/10393431-what-happens-to-the-qof-register-if-i-add-a-qof-code-to-a-document.md)
- [Can I recover archived documents?](https://help.animahealth.com/en/articles/13574333-can-i-recover-archived-documents.md)
- [Getting a document link](https://help.animahealth.com/en/articles/13610601-getting-a-document-link.md)
- [Executing Documents from 'Queued to Save'](https://help.animahealth.com/en/articles/13746701-executing-documents-from-queued-to-save.md)
- [Custom Letter Types](https://help.animahealth.com/en/articles/13836158-custom-letter-types.md)
- [Setting Up Document Routing Workflows](https://help.animahealth.com/en/articles/13842558-setting-up-document-routing-workflows.md)
- [How to Add Notes to Document Assignments](https://help.animahealth.com/en/articles/13926848-how-to-add-notes-to-document-assignments.md): Notes help you provide context or instructions when assigning documents to colleagues. You can add notes when handing over individual documents or edit notes on existing tasks.
- [How Anima handles large documents \(and what to do if one won’t attach\)](https://help.animahealth.com/en/articles/14539615-how-anima-handles-large-documents-and-what-to-do-if-one-won-t-attach.md)
- [Document Task Management within Anima](https://help.animahealth.com/en/articles/15319246-document-task-management-within-anima.md): For practices where tasks are to be reviewed and marked completed by team members within the Anima platform.
- [High impact code warnings](https://help.animahealth.com/en/articles/15344499-high-impact-code-warnings.md): When enabled, users are asked to confirm before saving a document if any Annie-added clinical codes match the list below. Manually-entered codes never trigger this warning.
- [Advanced Utilisation of Anima Document Processing](https://help.animahealth.com/en/articles/15395119-advanced-utilisation-of-anima-document-processing.md): This guide brings together the features that let your practice refine Anima Documents and run it at its full potential — from setting up teams, to building automated workflows, to the safety and se...
- [Anima MESH activated and documents still arriving in EMIS Web](https://help.animahealth.com/en/articles/15691721-anima-mesh-activated-and-documents-still-arriving-in-emis-web.md): EMIS practices that have set up MESH redirect with Anima but are noticing that a portion of documents are still landing directly in EMIS Web instead of flowing into Anima.
- [Rejecting MESH Documents in Anima](https://help.animahealth.com/en/articles/15932911-rejecting-mesh-documents-in-anima.md): You can now reject a MESH document with a reason when you archive it. Anima automatically sends that reason back to the organisation that sent the document, so they know it wasn't the right fit and...
- [What are the best practices for informing patients that their consultations/calls are being recorded?](https://help.animahealth.com/en/articles/10393452-what-are-the-best-practices-for-informing-patients-that-their-consultations-calls-are-being-recorded.md)
- [Sessions: Creating and using custom consultation note templates](https://help.animahealth.com/en/articles/15944430-sessions-creating-and-using-custom-consultation-note-templates.md)
- [How to use Scribe \(Sessions\)](https://help.animahealth.com/en/articles/16877046-how-to-use-scribe-sessions.md): Record a consultation with Scribe, review the generated note, add codes and problems, and save it straight to EMIS or SystmOne.
- [How to generate, download, and understand reports in Anima](https://help.animahealth.com/en/articles/14522411-how-to-generate-download-and-understand-reports-in-anima.md): Generate and export reports in Anima, understand CSV data, column definitions, filters, and how to interpret key metrics.
- [How to solve the error: "SystmOne Not Currently Open"](https://help.animahealth.com/en/articles/10393439-how-to-solve-the-error-systmone-not-currently-open.md)
- [How to solve the error: "The profile you are trying to access is inactive. Please ask your practice administrator to activate it"](https://help.animahealth.com/en/articles/10393592-how-to-solve-the-error-the-profile-you-are-trying-to-access-is-inactive-please-ask-your-practice-administrator-to-activate-it.md)
- [How to troubleshoot Smartcard login issues](https://help.animahealth.com/en/articles/11554174-how-to-troubleshoot-smartcard-login-issues.md): This guide helps user troubleshoot issues when logging in using NHS Smart card
- [How to resolve common errors around attachment folder configuration](https://help.animahealth.com/en/articles/11549973-how-to-resolve-common-errors-around-attachment-folder-configuration.md): This article describe how a user can troubleshoot errors related to the attachments folder.
- [How to check and update the version of your Anima application](https://help.animahealth.com/en/articles/11554110-how-to-check-and-update-the-version-of-your-anima-application.md): This article helps user check whether they are on the latest Anima version to ensure optimal experience and access to the newest release.
- [How to solve the error: "Unable to find GP Connect endpoint. Please check your HSCN connection is active"](https://help.animahealth.com/en/articles/11554289-how-to-solve-the-error-unable-to-find-gp-connect-endpoint-please-check-your-hscn-connection-is-active.md): This guide will provide information for users that experience a GP connect HSCN connection error.
- [How to solve the error: "Error generating EMIS payload"](https://help.animahealth.com/en/articles/11556739-how-to-solve-the-error-error-generating-emis-payload.md): This article will provide troubleshooting steps for users that encounter "error generating EMIS payload" when saving to record.
- [Why Am I Only Seeing One Role for a Staff Member in Task Assignment/ why is a role missing?](https://help.animahealth.com/en/articles/13928145-why-am-i-only-seeing-one-role-for-a-staff-member-in-task-assignment-why-is-a-role-missing.md)
- [Troubleshooting: Appointment slots not showing correctly in Anima \(EMIS\)](https://help.animahealth.com/en/articles/14533924-troubleshooting-appointment-slots-not-showing-correctly-in-anima-emis.md)
- [Troubleshooting: Appointment slots not showing correctly in Anima \(SystmOne \(TPP\)\)](https://help.animahealth.com/en/articles/14538055-troubleshooting-appointment-slots-not-showing-correctly-in-anima-systmone-tpp.md)
- [Understanding SMS Delivery Failures in Anima](https://help.animahealth.com/en/articles/15944370-understanding-sms-delivery-failures-in-anima.md): This article explains how and when SMS delivery failures are recorded, and where to check for them in Anima.

## Patients

- [Can I insist on seeing my GP for a face-to-face consultation](https://help.animahealth.com/en/articles/10393385-can-i-insist-on-seeing-my-gp-for-a-face-to-face-consultation.md)
- [What's new when you send a request to your practice](https://help.animahealth.com/en/articles/16098458-what-s-new-when-you-send-a-request-to-your-practice.md): We've updated the way you send a request to your practice. It's quicker, and we only ask you what's relevant to your problem.
- [Can I choose a preferred doctor?](https://help.animahealth.com/en/articles/10393399-can-i-choose-a-preferred-doctor.md)
- [Can I ask for help at any time?](https://help.animahealth.com/en/articles/10393444-can-i-ask-for-help-at-any-time.md)
- [Can I submit questions to my doctor in my own words?](https://help.animahealth.com/en/articles/10393533-can-i-submit-questions-to-my-doctor-in-my-own-words.md)
- [Can I use Anima to book appointments?](https://help.animahealth.com/en/articles/10393537-can-i-use-anima-to-book-appointments.md)
- [Can I use Anima in an emergency?](https://help.animahealth.com/en/articles/10393538-can-i-use-anima-in-an-emergency.md)
- [Can I still use Anima if I don't have a mobile phone?](https://help.animahealth.com/en/articles/10393602-can-i-still-use-anima-if-i-don-t-have-a-mobile-phone.md)
- [Configuring your user settings](https://help.animahealth.com/en/articles/10393601-configuring-your-user-settings.md)
- [Do I have to choose from a set a list of requests?](https://help.animahealth.com/en/articles/10393407-do-i-have-to-choose-from-a-set-a-list-of-requests.md)
- [For patients: I’ve forgotten my Anima password](https://help.animahealth.com/en/articles/10393529-for-patients-i-ve-forgotten-my-anima-password.md)
- [How do I raise a request with my GP?](https://help.animahealth.com/en/articles/10393627-how-do-i-raise-a-request-with-my-gp.md): How to raise a medical issue, or request with your GP practice
- [How can I add Anima to my phone's home screen? \(iOS\)](https://help.animahealth.com/en/articles/10393460-how-can-i-add-anima-to-my-phone-s-home-screen-ios.md)
- [How do I access Anima?](https://help.animahealth.com/en/articles/10393373-how-do-i-access-anima.md)
- [How do I access my Anima account after it was created by my GP practice?](https://help.animahealth.com/en/articles/10393438-how-do-i-access-my-anima-account-after-it-was-created-by-my-gp-practice.md)
- [How do I add a dependant to my account?](https://help.animahealth.com/en/articles/10393388-how-do-i-add-a-dependant-to-my-account.md)
- [Why should I use Anima?](https://help.animahealth.com/en/articles/10393519-why-should-i-use-anima.md)
- [How do I know if a doctor has seen my request?](https://help.animahealth.com/en/articles/10393547-how-do-i-know-if-a-doctor-has-seen-my-request.md)
- [How do I login to my Anima account?](https://help.animahealth.com/en/articles/10393386-how-do-i-login-to-my-anima-account.md)
- [How do I logout of my Anima account?](https://help.animahealth.com/en/articles/10393542-how-do-i-logout-of-my-anima-account.md)
- [How do I register for an Anima account as a patient?](https://help.animahealth.com/en/articles/10393603-how-do-i-register-for-an-anima-account-as-a-patient.md)
- [How do I start using Anima?](https://help.animahealth.com/en/articles/10393469-how-do-i-start-using-anima.md)
- [How to access a request you “saved” to finish later](https://help.animahealth.com/en/articles/10393585-how-to-access-a-request-you-saved-to-finish-later.md)
- [How to ask a simple question](https://help.animahealth.com/en/articles/10393492-how-to-ask-a-simple-question.md)
- [How to create your Anima account](https://help.animahealth.com/en/articles/10393454-how-to-create-your-anima-account.md)
- [How to review messages sent to you by your practice](https://help.animahealth.com/en/articles/10393494-how-to-review-messages-sent-to-you-by-your-practice.md)
- [Will my doctor be able to see my past medical history when I submit a request](https://help.animahealth.com/en/articles/10393440-will-my-doctor-be-able-to-see-my-past-medical-history-when-i-submit-a-request.md)
- [What is Anima?](https://help.animahealth.com/en/articles/10393408-what-is-anima.md)
- [What happens after I send a request in Anima](https://help.animahealth.com/en/articles/10393512-what-happens-after-i-send-a-request-in-anima.md)
- [The option 'Ask a simple question' is not available](https://help.animahealth.com/en/articles/10393415-the-option-ask-a-simple-question-is-not-available.md)
- [How to update your GP Practice details?](https://help.animahealth.com/en/articles/10393507-how-to-update-your-gp-practice-details.md)
- [I cannot submit a request to my GP Surgery](https://help.animahealth.com/en/articles/10393488-i-cannot-submit-a-request-to-my-gp-surgery.md)
- [I didn’t receive a verification code to my email address](https://help.animahealth.com/en/articles/10393510-i-didn-t-receive-a-verification-code-to-my-email-address.md)
- [I do not have a computer or smartphone](https://help.animahealth.com/en/articles/10393451-i-do-not-have-a-computer-or-smartphone.md)
- [I share the same email address as my partner, can we use the same account?](https://help.animahealth.com/en/articles/10393544-i-share-the-same-email-address-as-my-partner-can-we-use-the-same-account.md)
- [I submitted the wrong request by mistake](https://help.animahealth.com/en/articles/10393409-i-submitted-the-wrong-request-by-mistake.md)
- [Is Anima safe and secure?](https://help.animahealth.com/en/articles/10393625-is-anima-safe-and-secure.md)
- [Is there an Anima app?](https://help.animahealth.com/en/articles/10393396-is-there-an-anima-app.md)
- [I’ve changed my phone number - how do I update my account?](https://help.animahealth.com/en/articles/10393573-i-ve-changed-my-phone-number-how-do-i-update-my-account.md)
- [Setting up 2-factor authentication](https://help.animahealth.com/en/articles/10393531-setting-up-2-factor-authentication.md)
- [How do I use Anima?](https://help.animahealth.com/en/articles/15807927-how-do-i-use-anima.md)
- [Setting a preferred name](https://help.animahealth.com/en/articles/16917966-setting-a-preferred-name.md)

## Release Notes

- [Release notes | 1.5.5 | 16 Oct 2025](https://help.animahealth.com/en/articles/12548518-release-notes-1-5-5-16-oct-2025.md)
- [Release Notes | 1.5.15 | 7 July 2026](https://help.animahealth.com/en/articles/15854264-release-notes-1-5-15-7-july-2026.md)
- [Release Notes | 1.5.16 | 5 August 2026](https://help.animahealth.com/en/articles/16098570-release-notes-1-5-16-5-august-2026.md)
- [Release Notes | 1.5.17 | 21 August 2026](https://help.animahealth.com/en/articles/16556342-release-notes-1-5-17-21-august-2026.md)
- [Release Notes | 1.5.18 | 3 September 2026](https://help.animahealth.com/en/articles/16792905-release-notes-1-5-18-3-september-2026.md)
- [Release notes | 1.5.4 | 12th Sep 2025](https://help.animahealth.com/en/articles/12167096-release-notes-1-5-4-12th-sep-2025.md)
- [Release Notes | 1.5.3 | August 18th 2025](https://help.animahealth.com/en/articles/11951806-release-notes-1-5-3-august-18th-2025.md)
- [Release Notes | 1.5.2 | July 23rd 2025](https://help.animahealth.com/en/articles/11795685-release-notes-1-5-2-july-23rd-2025.md)
- [Release notes | 1.5.1 | 1 Jul 2025](https://help.animahealth.com/en/articles/11723329-release-notes-1-5-1-1-jul-2025.md)
- [Release notes | 1.5.0 | 2 Jun 2025](https://help.animahealth.com/en/articles/11497933-release-notes-1-5-0-2-jun-2025.md)
- [Release notes | 1.4.57 | 13 May 2025](https://help.animahealth.com/en/articles/11202392-release-notes-1-4-57-13-may-2025.md)
- [Release notes | 1.4.56 | 16 Apr 2025](https://help.animahealth.com/en/articles/11061921-release-notes-1-4-56-16-apr-2025.md)
- [Release notes | 1.4.55 | 27 Mar 2025](https://help.animahealth.com/en/articles/10941680-release-notes-1-4-55-27-mar-2025.md)
- [Release notes | 1.4.54 | 20 Mar 2025](https://help.animahealth.com/en/articles/10820883-release-notes-1-4-54-20-mar-2025.md)
- [Release Notes | 1.4.53 | 12 Mar 2025](https://help.animahealth.com/en/articles/10742265-release-notes-1-4-53-12-mar-2025.md)
- [Release Notes | 1.4.52 | 20 Feb 2025](https://help.animahealth.com/en/articles/10572394-release-notes-1-4-52-20-feb-2025.md)
- [Release notes | 1.4.51 | 5 Feb 2025](https://help.animahealth.com/en/articles/10545636-release-notes-1-4-51-5-feb-2025.md)
- [Release notes | 1.4.50 | 14 Jan 2025](https://help.animahealth.com/en/articles/10393443-release-notes-1-4-50-14-jan-2025.md)
- [Release notes | 1.4.49 | 19 Dec 2024](https://help.animahealth.com/en/articles/10393390-release-notes-1-4-49-19-dec-2024.md)
- [Release notes | 1.4.48 | 4 Dec 2024](https://help.animahealth.com/en/articles/10393480-release-notes-1-4-48-4-dec-2024.md)
- [Release Notes | 1.4.47 | 26 November 2024](https://help.animahealth.com/en/articles/10393536-release-notes-1-4-47-26-november-2024.md)
- [Release Notes | 1.4.46 | 19 November 2024](https://help.animahealth.com/en/articles/10393461-release-notes-1-4-46-19-november-2024.md)
- [Release notes | 1.4.45 | 6 November 2024](https://help.animahealth.com/en/articles/10393500-release-notes-1-4-45-6-november-2024.md)
- [Release notes | v1.4.44 | 24 Oct 2024](https://help.animahealth.com/en/articles/10393582-release-notes-v1-4-44-24-oct-2024.md)
- [Release Notes | 1.4.43 | 11 Oct 2024](https://help.animahealth.com/en/articles/10393487-release-notes-1-4-43-11-oct-2024.md)
- [Release notes | 1.4.42 | 1 October 2024](https://help.animahealth.com/en/articles/10393380-release-notes-1-4-42-1-october-2024.md)
- [Release notes | 1.4.41 | 20 Sept 2024](https://help.animahealth.com/en/articles/10393486-release-notes-1-4-41-20-sept-2024.md)
- [Release notes | 1.4.40 | 12 September 2024](https://help.animahealth.com/en/articles/10393501-release-notes-1-4-40-12-september-2024.md)
- [Release notes | 1.4.39 | 6 September 2024](https://help.animahealth.com/en/articles/10393524-release-notes-1-4-39-6-september-2024.md)
- [Release notes | 1.4.38 | 27 August 2024](https://help.animahealth.com/en/articles/10393518-release-notes-1-4-38-27-august-2024.md)
- [Release notes | 1.4.37 | 15 August 2024](https://help.animahealth.com/en/articles/10393504-release-notes-1-4-37-15-august-2024.md)
- [Release notes | 1.4.36 | 7 August 2024](https://help.animahealth.com/en/articles/10393515-release-notes-1-4-36-7-august-2024.md)
- [Release notes | 1.4.35 | 26 Jul 2024](https://help.animahealth.com/en/articles/10393416-release-notes-1-4-35-26-jul-2024.md)
- [Release notes | 1.4.34 | 12 Jul 2024](https://help.animahealth.com/en/articles/10393523-release-notes-1-4-34-12-jul-2024.md)
- [Release notes | 1.4.33 | 4 Jul 2024](https://help.animahealth.com/en/articles/10393626-release-notes-1-4-33-4-jul-2024.md)
- [Release notes | 1.4.32 | 21 June 2024](https://help.animahealth.com/en/articles/10393400-release-notes-1-4-32-21-june-2024.md)
- [Release notes | 1.4.31 | 17 June 2024](https://help.animahealth.com/en/articles/10393485-release-notes-1-4-31-17-june-2024.md)
- [Release notes | 1.4.30 | 07 June 2024](https://help.animahealth.com/en/articles/10393598-release-notes-1-4-30-07-june-2024.md)
- [Release notes | 1.4.28 | 24 May 2024](https://help.animahealth.com/en/articles/10393503-release-notes-1-4-28-24-may-2024.md)
- [Release notes | 1.4.27 | 21 May 2024](https://help.animahealth.com/en/articles/10393430-release-notes-1-4-27-21-may-2024.md)
- [Release notes | 1.4.26 | 8 May 2024](https://help.animahealth.com/en/articles/10393575-release-notes-1-4-26-8-may-2024.md)
- [Release notes | 1.4.25 | 30 Apr 2024](https://help.animahealth.com/en/articles/10393427-release-notes-1-4-25-30-apr-2024.md)
- [Release notes | 1.4.24 | 17 Apr 2024](https://help.animahealth.com/en/articles/10393372-release-notes-1-4-24-17-apr-2024.md)
- [Release notes | 1.4.23 | 04 Apr 2024](https://help.animahealth.com/en/articles/10393556-release-notes-1-4-23-04-apr-2024.md)
- [Release notes | 1.4.22 | 27 Mar 2024](https://help.animahealth.com/en/articles/10393371-release-notes-1-4-22-27-mar-2024.md)
- [Release notes | 1.4.21 | 21 Mar 2024](https://help.animahealth.com/en/articles/10393468-release-notes-1-4-21-21-mar-2024.md)
- [Release notes | 1.4.20 | 13 Mar 2024](https://help.animahealth.com/en/articles/10393395-release-notes-1-4-20-13-mar-2024.md)
- [Release notes | 1.4.19 | 6 Mar 2024](https://help.animahealth.com/en/articles/10393417-release-notes-1-4-19-6-mar-2024.md)
- [Release notes | 1.4.18 | 23 Feb 2024](https://help.animahealth.com/en/articles/10393374-release-notes-1-4-18-23-feb-2024.md)
- [Release notes | 1.4.17 | 19 Feb 2024](https://help.animahealth.com/en/articles/10393616-release-notes-1-4-17-19-feb-2024.md)
- [Release notes | 1.4.16 | 13 Feb 2024](https://help.animahealth.com/en/articles/10393419-release-notes-1-4-16-13-feb-2024.md)
- [Release notes | 1.4.15 | 8 Feb 2024](https://help.animahealth.com/en/articles/10393447-release-notes-1-4-15-8-feb-2024.md)
- [Release notes | 1.4.14 | 2 Feb 2024](https://help.animahealth.com/en/articles/10393446-release-notes-1-4-14-2-feb-2024.md)
- [Release notes | 1.4.13 | 30 Jan 2024](https://help.animahealth.com/en/articles/10393615-release-notes-1-4-13-30-jan-2024.md)
- [Release notes | 1.4.12 | 24 Jan 2024](https://help.animahealth.com/en/articles/10393475-release-notes-1-4-12-24-jan-2024.md)
- [Release notes | 1.4.09 | 9 Jan 2024](https://help.animahealth.com/en/articles/10393445-release-notes-1-4-09-9-jan-2024.md)
- [Release notes | 1.4.08 | 28 December 2023](https://help.animahealth.com/en/articles/10393472-release-notes-1-4-08-28-december-2023.md)
- [Release notes | 1.4.07 | Dec 11, 2023](https://help.animahealth.com/en/articles/10393527-release-notes-1-4-07-dec-11-2023.md)
- [Release notes | 1.4.6 | 4 Dec 2023](https://help.animahealth.com/en/articles/10393617-release-notes-1-4-6-4-dec-2023.md)
- [Release notes | 1.4.3 | 7 Nov 2023](https://help.animahealth.com/en/articles/10393610-release-notes-1-4-3-7-nov-2023.md)
- [Release notes | v1.4.2 | 3 Nov 2023](https://help.animahealth.com/en/articles/10393589-release-notes-v1-4-2-3-nov-2023.md)
- [Release notes | v1.4.1 | 25 Oct 2023](https://help.animahealth.com/en/articles/10393597-release-notes-v1-4-1-25-oct-2023.md)
- [Release notes | v1.4.0 | 20 Oct 2023](https://help.animahealth.com/en/articles/10393476-release-notes-v1-4-0-20-oct-2023.md)
- [Release notes | v1.3.33 | 25 Sep 2023](https://help.animahealth.com/en/articles/10393555-release-notes-v1-3-33-25-sep-2023.md)
- [Release notes | v1.3.32 | 14 Sep 2023](https://help.animahealth.com/en/articles/10393545-release-notes-v1-3-32-14-sep-2023.md)
- [Release notes | v1.3.31 | 31 Aug 2023](https://help.animahealth.com/en/articles/10393594-release-notes-v1-3-31-31-aug-2023.md)
- [Release notes | v1.3.30 | 28 Aug 2023](https://help.animahealth.com/en/articles/10393502-release-notes-v1-3-30-28-aug-2023.md)
- [Release notes | v1.3.29 | 9 Aug 2023](https://help.animahealth.com/en/articles/10393600-release-notes-v1-3-29-9-aug-2023.md)
- [Release notes | v1.3.28 | 14 July 2023](https://help.animahealth.com/en/articles/10393434-release-notes-v1-3-28-14-july-2023.md)
- [Release notes | v1.3.27 | 4 July 2023](https://help.animahealth.com/en/articles/10393579-release-notes-v1-3-27-4-july-2023.md)
- [Release Notes | v.1.3.26 | 26th June 2023](https://help.animahealth.com/en/articles/10393505-release-notes-v-1-3-26-26th-june-2023.md)
- [Release Notes | v.1.3.25 | 17th June 2023](https://help.animahealth.com/en/articles/10393574-release-notes-v-1-3-25-17th-june-2023.md)
- [Release notes | v1.3.24 | 14th June 2023](https://help.animahealth.com/en/articles/10393613-release-notes-v1-3-24-14th-june-2023.md)
- [Release notes | v1.3.23 | 31st May 2023](https://help.animahealth.com/en/articles/10393564-release-notes-v1-3-23-31st-may-2023.md)
- [Release notes | v1.3.22 | 16th May 2023](https://help.animahealth.com/en/articles/10393384-release-notes-v1-3-22-16th-may-2023.md)
- [Release notes | v1.3.20 | 19th Apr 2023](https://help.animahealth.com/en/articles/10393429-release-notes-v1-3-20-19th-apr-2023.md)
- [Release Notes | v1.3.19 | 10 Apr 2023](https://help.animahealth.com/en/articles/10393455-release-notes-v1-3-19-10-apr-2023.md)
- [Release Notes | v1.3.18 | 29 Mar 2023](https://help.animahealth.com/en/articles/10393629-release-notes-v1-3-18-29-mar-2023.md)
- [Release Notes | v1.3.17 | 16 Mar 2023](https://help.animahealth.com/en/articles/10393514-release-notes-v1-3-17-16-mar-2023.md)
- [Release Notes | v1.3.16 | 06 Mar 2023](https://help.animahealth.com/en/articles/10393535-release-notes-v1-3-16-06-mar-2023.md)
- [Release Notes | v1.3.15 | 22 Feb 2023](https://help.animahealth.com/en/articles/10393513-release-notes-v1-3-15-22-feb-2023.md)
- [Release Notes | v1.3.14 | 02 Feb 2023](https://help.animahealth.com/en/articles/10393426-release-notes-v1-3-14-02-feb-2023.md)
- [Release Notes | v1.3.13 | 11 Jan 2023](https://help.animahealth.com/en/articles/10393491-release-notes-v1-3-13-11-jan-2023.md)
- [Release Notes | v1.3.12 | 06 Jan 2023](https://help.animahealth.com/en/articles/10393608-release-notes-v1-3-12-06-jan-2023.md)
- [Release Notes | v1.3.11 | 04 Jan 2023](https://help.animahealth.com/en/articles/10393474-release-notes-v1-3-11-04-jan-2023.md)
- [Release Notes | v1.3.9 | 14 Dec 2022](https://help.animahealth.com/en/articles/10393398-release-notes-v1-3-9-14-dec-2022.md)
- [Release Notes | v1.3.8 | 3 Dec 2022](https://help.animahealth.com/en/articles/10393576-release-notes-v1-3-8-3-dec-2022.md)
- [Release Notes | v1.3.7 | 7 Nov 2022](https://help.animahealth.com/en/articles/10393509-release-notes-v1-3-7-7-nov-2022.md)
- [Release Notes | v1.3.6 | 3 Nov 2022](https://help.animahealth.com/en/articles/10393618-release-notes-v1-3-6-3-nov-2022.md)
- [Release Notes | v1.3.5 | 29 Oct 2022](https://help.animahealth.com/en/articles/10393628-release-notes-v1-3-5-29-oct-2022.md)
- [Release Notes | v1.3.4 | 20 Oct 2022](https://help.animahealth.com/en/articles/10393568-release-notes-v1-3-4-20-oct-2022.md)
- [Release Notes | v1.3.3 | 7 Sep 2022](https://help.animahealth.com/en/articles/10393490-release-notes-v1-3-3-7-sep-2022.md)
- [Release Notes | v1.3.2 | 30 Aug 2022](https://help.animahealth.com/en/articles/10393566-release-notes-v1-3-2-30-aug-2022.md)
- [Release Notes | v1.3.1 | 04 Aug 2022](https://help.animahealth.com/en/articles/10393508-release-notes-v1-3-1-04-aug-2022.md)
- [Release Notes | v1.3.0 | 28 Jul 2022](https://help.animahealth.com/en/articles/10393413-release-notes-v1-3-0-28-jul-2022.md)
- [Release Notes | v1.2.15 | 12 Jul 2022](https://help.animahealth.com/en/articles/10393473-release-notes-v1-2-15-12-jul-2022.md)
- [Release Notes | v1.2.14 | 1 Jul 2022](https://help.animahealth.com/en/articles/10393410-release-notes-v1-2-14-1-jul-2022.md)
- [Release Notes | v1.2.13 | 20 Jun 2022](https://help.animahealth.com/en/articles/10393587-release-notes-v1-2-13-20-jun-2022.md)
- [Release notes | 1.2.8 | 25 May 2022](https://help.animahealth.com/en/articles/10393457-release-notes-1-2-8-25-may-2022.md)
- [Release Notes | v.1.2.7 | 13 May 2022](https://help.animahealth.com/en/articles/10393465-release-notes-v-1-2-7-13-may-2022.md)
- [Release Notes | 1.5.7 | November 23rd 2025](https://help.animahealth.com/en/articles/12904129-release-notes-1-5-7-november-23rd-2025.md)
- [Release notes | 1.5.8 | 30 Dec 2025](https://help.animahealth.com/en/articles/13167386-release-notes-1-5-8-30-dec-2025.md)
- [Release notes | 1.5.9 | 19 January 2026](https://help.animahealth.com/en/articles/13399602-release-notes-1-5-9-19-january-2026.md)
- [Andi Upgrade | May 2026](https://help.animahealth.com/en/articles/15015894-andi-upgrade-may-2026.md): Andi is getting a major upgrade for all our existing AI Voice Receptionist customers. New questionnaires, multilingual support, better patient matching, and a smarter conversation experience — all ...
- [Release Notes | 1.5.12 | 5 May 2026](https://help.animahealth.com/en/articles/14840869-release-notes-1-5-12-5-may-2026.md)
- [Patient Questionnaire Upgrade](https://help.animahealth.com/en/articles/15291774-patient-questionnaire-upgrade.md): Our biggest ever upgrade to patient submissions at Anima. A single intelligent router that picks the right pathway for the patient. Shorter, smarter questionnaires. The same patient experience acro...

## Andi

- [What Happens When You Ask To Speak To Someone](https://help.animahealth.com/en/articles/16463337-what-happens-when-you-ask-to-speak-to-someone.md): What to expect from Andi, our AI phone assistant, when you ask to speak to a member of the practice team during a call.
- [How Call Notifications Work in Anima](https://help.animahealth.com/en/articles/16463306-how-call-notifications-work-in-anima.md): New in-app, bell, and desktop notifications for Andi calls that need your team's attention.
- [Why is Andi forwarding all calls to reception?](https://help.animahealth.com/en/articles/16817354-why-is-andi-forwarding-all-calls-to-reception.md)