When Andi answers a call and something needs your team's attention - an emergency escalation, a caller asking for a callback, or a call Andi could not resolve -Anima now surfaces this immediately so nothing sits unseen in the call log.
Where you'll see it
Depending on how you're using Anima, you may see:
A notification in the bottom corner of the clinics app while you're working.
A badge on the notification bell in the top navigation bar, which stays until you open it.
A desktop notification from the Anima desktop app or your browser, even if Anima isn't the active tab or window.
Acting on a notification
Click any of the above notifications to be taken straight to the relevant call in your dashboard, where you can review what Andi captured and take next steps.
Enabling desktop notifications
The first time Anima tries to show you a desktop notification, your browser or desktop app will ask for permission. If you accidentally decline this, you can re-enable notifications from your browser or operating system's notification settings for Anima.